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What paint do you use?I use acrylic paint as its water soluble.
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How do I store the paint cones?Store the paint cones away from the sun, if you have tape stick a little bit on the end ready to be used again. The paint at the end of the cone will naturally dry and create a seal in itself. Just make sure when you next use the paint cones you clean the end of the cone out with your forefinger and thumb in tissue to ensure paint runs smoothly.
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Can I burn the tea lights I have made once they’re dry?The handmade tea lights you design are mainly for decorative purposes, however, they can be lit at the user's responsibility. Never leave tea lights unattended. It is advisable to remove the rhinestones for the safety of burning the tea lights.
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Can I send the art box as a gift?We can post your box directly to the gift recipient. We can also include a complimentary gift note with your order. Please supply the text in the notes section when you check out or email us at designsbynn@hotmail.com
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Can I change or cancel my order?If you would like to make changes or cancel an order, please email me at designsbynn@hotmail.com please note, as long as your order hasn’t been processed and posted, I can change it.
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My order has arrived damaged what can I do?I pack all orders in an A4 cardboard letterbox style box; I always add ‘handle with care’ tape but occasionally, Royal Mail ignores this request. If your order does arrive damaged, please send me a picture of the damage and I will do my best to send out a replacement. Please send pictures to designsbynn@hotmail.com
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How long will my order take?Art Boxes All art box orders take around 3 to 4 days to make and thereafter are posted. All art boxes are sent via 2nd class Royal Mail delivery Paint Cones All paint cone orders take around 2 to 3 days to make and thereafter are posted. All paint cones are sent via 2nd class Royal Mail delivery Handmade products All art box orders take around 4 to 5 days to make and thereafter are posted. All art boxes are sent via 2nd class Royal Mail delivery
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Is my shipping tracked?Everything is sent via 2nd class Royal Mail delivery Our standard postage is not a signed for service and tracking is not available.
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